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L&D SUPPORT &
MAINTENANCE PLANS
Gain peace of mind and control your technology costs by investing in an
annual maintenance plan. With experienced, professional
technology support, you are free to focus on business.
How You Benefit:
- Ensure that your systems and backups are regularly
tested and updated with the latest bug fixes and security patches
- Protect your data and prevent unnecessary downtime
- Plan your technology budget
- Guarantee rapid response
- Lock in favorable hourly rates (as long as your
account is in good standing)
Core Services:
- L&D provides a convenient, responsive, single
point of contact for all your technology needs
- We schedule a set number of hours per month for
on-site network preventive maintenance, at special rates
- On-call phone/pager support with guaranteed response
times
- To minimize downtime, L&D will provide remote
maintenance of your systems whenever possible
- L&D represents you in dealing with hardware and
software vendors
- L&D provides estimates on all planned
installations for your approval prior to installation
- Access through L&D to major software vendors’
senior technical support
staff for advanced application troubleshooting on your behalf
- Access to our staff and partner programmers for
custom application development
Additional Services
and Benefits:
- L&D coordinates the repair and/or replacement of
any component of
your system, as required, including reinstalling software as needed
- L&D provides computer network and application
software consulting,
development, integration, training, project planning, installation, and
technical support by telephone, remote access and on site, as required
- You’ll receive a monthly invoice that will detail all
work performed
- L&D will call on its employees, partners, agents,
or other third-party providers, as needed, to meet all your service
needs.
- Brief telephone support calls will be provided at no
charge
- You can relax, knowing that L&D’s technicians and
consultants who work on your
systems have the proper background, skills, and training to perform in
a
competent and professional manner
- Assurance that your sensitive business information
will be treated as confidential.
Say goodbye to unnecessary headaches and start enjoying peace of mind
about your
business systems by signing up for an L&D Service and Support Plan
today! Your support plan will be tailored to match your specific
technology
planning and maintenance needs. Call 516-481-9774 or email sales@ldcomp.com for more
information.

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